Refund Policy

At Clyra , your satisfaction is our priority. Our return policy is valid for 30 days . After this period, we will unfortunately not be able to offer you a refund or exchange.

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Eligibility requirements

To be eligible for a return, your item must:

• Be undamaged and in the same condition as when received.
• Be in its original packaging.
• Be accompanied by a receipt or proof of purchase.

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Partial Refunds

Partial refunds may be granted in the following situations:

• Item damaged or incomplete for reasons not attributable to an error on our part.
• Item returned more than 30 days after delivery.

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Refund procedure

1. Confirmation of receipt: Once your return is received and inspected, you will receive a confirmation email.
2. Decision: You will be notified whether your refund has been approved or denied.
3. Processing: If approved, your refund will be issued to your original method of payment.

Note :

• The initial delivery costs (shipping, customs, etc.) will be deducted from the refund (except in the case of free delivery).
• A return fee of €9.90 for mainland France, and a supplement of €4.90 for the return to service of returned products will apply.

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Late or missing refunds

If you haven't received your refund after several days, contact us at 📧 ContactClyra @proton .me . We will help you solve this problem.

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Exchanges

We only replace defective or damaged items.
For an exchange:

1. Contact us at 📧 ContactClyra @proton .me with:
   • Photos of the defective product.
   • Your order number.
   • Your contact details.
2. We will guide you through the procedure to follow.

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Product warranty

Clyra products are covered by a 2-year warranty against manufacturing defects.

Warranty conditions:

• Manufacturing defects are covered.
• Natural wear and tear from normal use is not covered.
  If you have any problems, please contact us at 📧 ContactClyra @proton .me with:
• Your order number.
• Your name, first name and email.
• A description of the defects found.

We will replace the part or product concerned after validation.

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For any additional questions regarding our return policy or warranty, we are available at 📧 ContactClyra @ proton.me .